Operations and Client Experience Lead
About the Company - PROXI FARMA PVT LTD
Proxi Farma is a dynamic startup dedicated to transforming the food industry by making healthy eating easy, effective, and enjoyable. We focus on developing innovative, freeze-dried, fiber-rich products that promote gut health and overall well-being. Based in Amravati, Maharashtra, we are a small but passionate team committed to making a positive impact on people’s lives through our unique approach to nutrition. Know more at www.potion1st.com
Job Description
Lead the day-to-day execution of operations, logistics, dispatch, and client experience at the Pune site. This role ensures seamless coordination between manufacturing, packaging, and client servicing — from order initiation to final delivery — while maintaining compliance, efficiency, and high customer satisfaction.
- Order and Dispatch Management
- Manage all order fulfilment activities, including packaging, shipment planning, and delivery tracking.
- Ensure all dispatches are approved by Quality Assurance (QA) and Quality Control (QC) before release.
- Maintain the central Dispatch Tracker and update live dashboards for management review.
- Oversee coordination with logistics vendors for pickup, transport, and proof-of-delivery documentation.
- Supply Chain and Inter-Site Coordination
- Coordinate with the manufacturing site for stock transfer, replenishment, and production alignment.
- Maintain updated Stock and Procurement Sheets for transparent tracking between sites.
- Communicate with procurement and production teams to prevent bottlenecks and ensure availability of packaging materials and finished goods.
- Reconcile physical and digital stock weekly to ensure accuracy.
- Client Experience and After-Sales Support
- Act as the primary contact for client communications, ensuring timely updates and professional support.
- Manage issue redressal, feedback collection, and customer satisfaction records.
- Track repeat issues and implement preventive measures to enhance service experience.
- Coordinate with vending clients for installations, demos, and after-sales servicing.
- Pre- and Post-Sales Operations (Vending Machine Division)
- Manage client demos, onboarding, and pre-sales product briefings.
- Supervise post-sales support, including complaint resolution and performance follow-ups.
- Maintain vending operation logs and generate monthly service performance reports.
- Operations Reporting and Documentation
- Prepare weekly and monthly Operations Dashboards summarizing:
- Order volume and dispatch timelines
- Logistics performance and issue closure rate
- Client satisfaction and repeat purchase trends
- Maintain audit-ready documentation for shipments, vendor invoices, and transport records.
- Work closely with compliance and quality teams to ensure all operations meet company standards.
- Prepare weekly and monthly Operations Dashboards summarizing:
- Team Supervision and Delegation
- Supervise the Logistics Operator and delegate daily physical tasks such as pickups, deliveries, and vendor coordination.
- Ensure real-time updates in operations trackers and delivery records.
- Review the operator’s reports for accuracy and completion at day’s end.
Qualifications
- 3+ years in operations, supply chain, or client servicing roles
- Strong planning and communication skills
- High accuracy in documentation and data handling
- Proficient in Google Sheets, Zoho Projects, and CRM tools
- Ability to manage multiple workflows and tight deadlines
Performance Indicators
- On-time delivery rate
- Client satisfaction index and complaint resolution time
- Dispatch accuracy and documentation compliance
- Efficiency in cross-site coordination and reporting turnaround
Our Company is an equal-opportunity employer and does not discriminate against any employee or applicant based on age, color, disability, gender, national origin, race, religion, sexual orientation or parental status.