ICT and Facilities Support Specialist

Job Description

We are seeking a proactive and versatile Junior ICT and Facilities Support Specialist to join our team. This role encompasses a diverse range of responsibilities, including computer, electrical and ICT maintenance. The ideal candidate should possess a blend of technical skills, strong organisational abilities, and excellent communication capabilities to ensure the smooth functioning of our ICT infrastructure and facilities.\

Primary 

• Maintenance and monitoring of computer networks, internet connectivity, and Wi-Fi systems
• Troubleshooting desktop, laptop, printer, and peripheral issues faced by employees
• Installation, configuration, and maintenance of systems, software, and basic IT infrastructure
• Managing user support requests and ensuring timely resolution of technical issues
• Conducting regular backups of servers, databases, and critical organizational data
• Supporting basic server upkeep, database maintenance, and system health monitoring
• Coordination with internet service providers and IT vendors when required
• Assisting in setup and troubleshooting of audio-visual equipment for meetings, workshops, and events
• Maintaining records of IT assets, systems, and support activities

Secondary

The candidate may also support basic facilities and infrastructure coordination activities, including:

• Coordinating with vendors for electrical and networking-related maintenance work
• Assisting with upkeep and monitoring of DG sets, UPS systems, and power backup infrastructure
• Supporting telephone line and communication system maintenance
• Coordinating minor infrastructure troubleshooting and repair follow-ups
• Assisting the workplace/facilities team during events or operational requirements

Candidate Profile

• Any graduate OR ITI-certified candidate in relevant trades (IT, electronics, networking, electrical, computer hardware, etc.)
• Basic understanding of computer hardware, networking, and troubleshooting
• Familiarity with Wi-Fi systems, printers, Windows systems, and office IT infrastructure
• Hands-on, dependable, and service-oriented approach
• Ability to coordinate with vendors and support multiple teams
• Prior experience in IT support, systems administration, or facility coordination will be preferred

General requirements and expectations from Venture Center employees:

• Venture Center is a non‐profit organization with aim to benefit society by promoting entrepreneurs and start‐ups. Thus, Venture Center seeks employees and consultants with a strong interest and passion in seeing technology innovators, entrepreneurs, and start‐ups succeed, and a strong "service" ethos.
• A strong feature of Venture Center jobs is the rich learning environment and opportunity provided to employees to experiment, take initiative and be creative. The work of most employees has visible impact which can be satisfying. All employees benefit from access to high quality facilities and work environments. Compensation packages can be flexible but are often conservative due to Venture Center’s non‐profit status.
• General requirements include: a) strong ethical standards and work ethics, b) comfort with computers, computer applications and internet, c) strong communication skills – spoken and written.
• Venture Center’s working hours are 9 AM – 6.00 PM (Monday to Saturday) and are designed to keep operations of Venture Center convenient for the start‐ups, entrepreneurs, inventors and others that the organization serves. Managers in certain functions are provided the opportunity to avail of flexible hours. All jobs are located in Pune, Maharashtra, India. 

Venture Center is an equal-opportunity employer and does not discriminate against any employee or applicant based on age, color, disability, gender, national origin, race, religion, sexual orientation or parental status.